AAMA CMA Practice Question

A medical assistant is tasked with organizing a group educational session on managing hypertension. The attendees come from a variety of cultural backgrounds. During the session, the medical assistant notices that some participants are not engaging in the discussion. What is the most appropriate action for the medical assistant to take to ensure impartial conduct and provide equal learning opportunities?

  • Limit the discussion to general information to avoid challenging questions that could arise from cultural differences

  • Dismiss the group's lack of engagement as a cultural disinterest in the topic

  • Approach the situation by inviting questions and encouraging participation from all attendees

  • Direct questions only to the participants who are already engaged to keep the session flowing smoothly

AAMA CMA
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