A medical assistant is explaining the clinic's patient portal to a new patient. Which of the following lists the functions typically available to patients through a patient portal?
Accessing the full, unedited medical records of other patients in the clinic.
Processing insurance claims and negotiating reimbursement rates with payers.
Altering official diagnoses and modifying treatment plans entered by the physician.
Viewing laboratory results, requesting prescription refills, and scheduling appointments.
The correct answer includes viewing laboratory results, requesting prescription refills, and scheduling appointments. Patient portals are secure online platforms that give patients convenient, 24-hour access to their personal health information. Common features include the ability to view test results, see visit summaries, request prescription refills, schedule non-urgent appointments, and communicate securely with their healthcare provider. Portals do not allow patients to alter their official medical records or process their own insurance claims.
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