Crucial Exams

AAMA CMA Practice Question

A medical assistant is conducting end-of-month billing procedures and identifies several claims that have exceeded the typical 45-day period for insurance reimbursement without payment or denial notification. What is the MOST appropriate action for the medical assistant to take?

  • Send a standard letter to patients informing them of the unpaid claims.

  • Wait another week to see if the insurance companies will respond before taking any action.

  • Contact the insurance companies to inquire about the status of the claims.

  • Notify the provider or supervisor about the delayed claims and wait for further instructions.

AAMA CMA
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