Crucial Exams

AAMA CMA Practice Question

A medical assistant is communicating with an 82-year-old patient who has recently been diagnosed with a chronic illness. The patient seems to have difficulty understanding the medical information that is being explained. What would be the most appropriate step for the medical to take to improve communication with this patient?

  • Quickly go through all the information to avoid overloading the patient with a lengthy explanation.

  • Encourage the patient to research their condition online at home for a better understanding.

  • Discuss the diagnosis in detail using technical jargon to ensure the patient is fully aware of their medical condition.

  • Use simple language and visual aids to explain the patient's condition and the recommended management plan.

AAMA CMA
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