A medical assistant in a family practice receives a phone call from a patient asking to have their prescription for a Schedule II controlled substance refilled. According to federal regulations, what is the appropriate action the medical assistant should take?
Inform the patient that a new written or electronic prescription from the provider is required; refills are not permitted for Schedule II drugs.
Generate an electronic refill request that can be dispensed up to five times within six months with the provider's approval.
Call the pharmacy and authorize up to a 30-day refill, provided the provider signs the hard copy within 72 hours.
Advise the patient that the prescription may be refilled once if the medication is not a narcotic analgesic.
Under the Controlled Substances Act and DEA regulations, prescriptions for Schedule II drugs may not be refilled (21 CFR §1306.12[a]; 21 USC §829[a]). The prescriber must issue a new written or electronic prescription each time the patient needs more medication. Therefore, the correct response is to inform the patient that a new prescription from the provider is required. The other options describe rules that apply to Schedules III-V or emergency situations and are not applicable here.
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