ISC2 Certified Secure Software Lifecycle Professional (CSSLP) Practice Question
Usability tests show that 40 % of genuine users fail the image-selection CAPTCHA on your e-commerce sign-up page, causing abandonment. To apply the psychological acceptability principle while still blocking bots, which design change is most appropriate?
Eliminate the CAPTCHA entirely and depend solely on IP rate-limiting and account lockout thresholds.
Replace the visible image CAPTCHA with a frictionless, behavior-based CAPTCHA that silently scores each request and only issues a challenge when risk is detected.
Keep the current CAPTCHA but enforce mandatory SMS-based multi-factor authentication immediately after completion for all new accounts.
Increase the number of image categories and require two consecutive successful CAPTCHA completions to strengthen bot resistance.
Psychological acceptability requires security controls to be as transparent and trouble-free as possible for legitimate users. A behavior-based, "invisible" CAPTCHA (such as reCAPTCHA v3) observes mouse movements, timing, and other signals in the background and assigns a risk score. The vast majority of humans receive no visible challenge, eliminating most friction, yet suspicious traffic can still be challenged or blocked. Making the existing CAPTCHA harder or chaining it to additional hurdles worsens the usability problem. Simply removing CAPTCHA and relying only on rate-limiting weakens bot protection without solving the root issue.
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ISC2 Certified Secure Software Lifecycle Professional (CSSLP)
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