ISC2 Governance, Risk and Compliance (CGRC) Practice Question

Your organization is planning to retire an on-premises customer-relationship management (CRM) system that stores regulated personal data. Before approving the decommissioning plan, the information system security officer (ISSO) must confirm that all legal, regulatory, and operational requirements have been addressed. Which of the following actions BEST satisfies the "review and confirm" step for system decommissioning under the Risk Management Framework?

  • Convene a documented review with the system owner, legal/compliance, records management, and privacy stakeholders to validate retention, sanitization, and reporting obligations before authorizing disposal.

  • Notify end users of the retirement date and publish instructions for migrating active records to the replacement platform.

  • Disable all user accounts associated with the CRM application and update the asset inventory to show the system as inactive.

  • Initiate secure media sanitization procedures for all storage devices to ensure that customer data cannot be recovered after shutdown.

ISC2 Governance, Risk and Compliance (CGRC)
Compliance Maintenance
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