ISC2 Governance, Risk and Compliance (CGRC) Practice Question
You are preparing evidence for a quarterly compliance review of a cloud-hosted HR application that must maintain 99.9 % availability. Which document would most convincingly demonstrate that the provider is meeting this performance requirement?
The provider's incident-response and disaster-recovery playbook
An independent SOC 2 Type II assurance report covering the service
The signed service level agreement and the provider's latest uptime reports
The most recent external penetration-test summary for the application environment
A service level agreement establishes specific, measurable targets-such as uptime percentages-and obligates the provider to report on those metrics. Presenting the signed SLA together with the provider's most recent uptime statistics directly shows whether the 99.9 % availability commitment has been met. A SOC 2 report discusses control effectiveness, not real-time availability; a penetration-test summary focuses on security vulnerabilities; and an incident-response playbook describes procedures rather than providing evidence of actual operational performance.
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What is a Service Level Agreement (SLA)?
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ISC2 Governance, Risk and Compliance (CGRC)
Compliance Maintenance
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