ISC2 Governance, Risk and Compliance (CGRC) Practice Question
While reviewing change-management telemetry, you want to verify whether the established approval process is consistently followed. Which metric would provide the most direct evidence that the change control process is ineffective or being circumvented?
A decrease in the average time between change submission and implementation
An increase in successful automated deployments that require no human intervention
A steady ratio of normal to emergency changes across several releases
An increasing number of production changes executed without documented authorization
The clearest sign that the approval workflow is being bypassed is a rise in production changes that lack documented authorization. Unauthorized or emergency changes executed without Change Control Board (CCB) approval demonstrate that the process is not being adhered to, directly undermining compliance objectives. Metrics such as shorter deployment times, the ratio of normal to emergency changes remaining steady, or more automated deployments may reflect efficiency or tooling improvements, but they do not by themselves confirm that required approvals are missing.
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ISC2 Governance, Risk and Compliance (CGRC)
Compliance Maintenance
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