Crucial Exams

ISC2 Certified Cloud Security Professional (CCSP) Practice Question

Your organization operates a multitenant SaaS platform and follows ITIL-aligned service management processes. Over the past month, the NOC has recorded a growing number of incidents related to slow queries on a shared PostgreSQL cluster. Management wants to move from repeatedly restoring service to a structured problem-management approach that will identify and eliminate the underlying cause. According to ITIL guidance, which activity should the cloud operations team perform first when initiating problem management for this situation?

  • Log a new problem record in the service management tool and categorize it for prioritization.

  • Schedule a major incident review meeting to determine accountability for the recurring outages.

  • Submit an emergency change request to increase the database cluster's compute capacity.

  • Roll back the latest infrastructure-as-code deployment to a previously known good database configuration.

ISC2 Certified Cloud Security Professional (CCSP)
Cloud Security Operations
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