ISC2 Certified Cloud Security Professional (CCSP) Practice Question
Your organization is negotiating an outsourcing agreement with a cloud SaaS provider that will process large volumes of customer PII. Senior management is concerned about being able to change providers quickly if costs rise or service quality drops. Which contractual element most directly mitigates the risk of vendor lock-in and supports an orderly transition to another provider?
A force majeure clause excusing performance during natural disasters or other uncontrollable events
An exit or termination-assistance clause that requires data export in a standard format and migration support for a specified period
An intellectual-property indemnification clause protecting the customer against third-party patent claims
A limitation-of-liability clause that caps the provider's financial exposure for service failures
A termination-assistance or exit clause obligates the cloud provider to help the customer retrieve data in a usable, industry-standard format and to provide migration support for a defined period after notice of termination. By ensuring data portability and continued access to critical information and interfaces, this clause materially reduces vendor lock-in. Force majeure, limitation of liability, and intellectual-property indemnification address other important issues but do not require the provider to facilitate data export or migration.
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ISC2 Certified Cloud Security Professional (CCSP)
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