ISC2 Certified Cloud Security Professional (CCSP) Practice Question
Your organization consumes a SaaS customer-relationship platform that also exposes an API used by a third-party analytics partner. The SaaS vendor is planning an update that will introduce breaking changes to the API. Under the terms of your cloud services contract, the vendor must give written notice to both you and the analytics partner at least 30 days before the change. In which document is that communication requirement most likely defined?
Service Level Agreements (SLAs) typically establish measurable service commitments such as availability, support response, and change or incident notification timeframes. Because the SaaS vendor's duty to inform customers and their designated partners of forthcoming service or interface changes affects service continuity, the advance-notice requirement is normally written into the SLA. A Statement of Work focuses on deliverables for a specific project, a Non-Disclosure Agreement governs confidentiality, and a Data Processing Addendum addresses privacy and data protection obligations; none of these usually prescribe operational change-notification timelines.
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What is a Service Level Agreement (SLA)?
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ISC2 Certified Cloud Security Professional (CCSP)
Cloud Security Operations
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