ISC2 Certified Cloud Security Professional (CCSP) Practice Question
Your company has already signed a master service agreement (MSA) with a cloud storage provider that establishes the overall legal terms of the relationship. Before starting a one-time project to migrate 50 TB of archival data, senior management insists that the contract spell out detailed project tasks, milestones, responsibilities, staffing requirements, and pricing specific to this migration effort. Which additional contractual document should be created to meet this need?
Amend the existing service level agreement to include the migration tasks and milestones.
Create a statement of work that details the migration project's scope, deliverables, timeline, and resource commitments.
Issue a service credit schedule that ties financial penalties to missed migration deadlines.
Add a data-processing addendum that lists project responsibilities and pricing for the migration.
A statement of work (SOW) is used to define the specific scope, tasks, deliverables, timelines, roles, and costs for an individual engagement that takes place under the broader terms of an existing master service agreement. An SLA is intended to set measurable service performance targets (such as uptime or response time), a data-processing addendum focuses on privacy and regulatory obligations for personal data, and a service credit schedule details the financial remedies when SLA targets are missed. None of those instruments provide the comprehensive, project-specific detail that management is requesting for the migration project, whereas an SOW is designed exactly for that purpose.
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What is a Statement of Work (SOW)?
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How does a Statement of Work (SOW) differ from a Service Level Agreement (SLA)?
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What is the purpose of a Master Service Agreement (MSA)?
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ISC2 Certified Cloud Security Professional (CCSP)
Legal, Risk and Compliance
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