ISC2 Certified Cloud Security Professional (CCSP) Practice Question
While negotiating a cloud outsourcing deal, your security team insists that backup recovery point objectives, maximum incident-response times, and monthly availability thresholds be contractually binding and carry financial penalties if the provider fails to meet them. In which section of the contract should these granular, measurable service commitments be placed to ensure they are continuously enforceable throughout the relationship?
The service level agreement (SLA) is the portion of a cloud contract that spells out detailed, measurable performance and availability targets (for example RPO/RTO, uptime percentages, and incident-response times) along with associated service credits or other penalties if those targets are missed. The master service agreement sets overarching legal terms, the statement of work covers one-off project tasks or migration activities, and a memorandum of understanding is typically a non-binding expression of intent. Therefore, placing the operational metrics and penalties in the SLA ensures they are enforceable for the duration of service delivery.
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ISC2 Certified Cloud Security Professional (CCSP)
Legal, Risk and Compliance
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