ISC2 Certified Cloud Security Professional (CCSP) Practice Question
During a quarterly security review, your organization's SOC uncovers signs that a zero-day vulnerability in the cloud provider's hypervisor is being exploited. Company policy requires that the provider be notified within one hour and must send remediation updates every four hours. According to cloud operations best practices, in which contractual document should these incident-communication timelines already be formally defined so you can hold the vendor accountable?
A service level agreement (SLA) is the portion of the cloud services contract that spells out measurable service commitments, including availability targets, support response times, and security-incident notification and escalation requirements. By embedding time-bound communication and remediation obligations in the SLA, the cloud customer gains a contractual basis for enforcing prompt vendor response. A statement of work focuses on project deliverables rather than ongoing operational duties, a business impact analysis is an internal risk assessment tool, and a data processing addendum governs privacy and data protection terms-not real-time incident reporting expectations.
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ISC2 Certified Cloud Security Professional (CCSP)
Cloud Security Operations
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