ISC2 Certified Cloud Security Professional (CCSP) Practice Question
During a quarterly review you discover that average CPU utilization across your cloud-hosted container cluster has climbed from 45 % to 70 % during recent peak shopping events. To avoid future performance degradation and potential SLA violations, management asks you to introduce an ITIL-aligned operational control that will continuously track resource usage, forecast future demand, and trigger timely scaling or procurement actions. Which process should you establish?
Capacity management is the ITIL (and ISO/IEC 20000) process that ensures IT resources are planned, monitored, and tuned so that service capacity and performance meet agreed requirements at acceptable cost. It includes trend analysis, demand forecasting, and proactive planning for additional resources such as adding or resizing compute nodes. Availability management focuses on maximising service uptime, incident management restores normal service after faults, and change management governs how modifications are introduced-but none of these specifically owns ongoing measurement and forecasting of resource consumption. Therefore, capacity management is the correct choice for addressing the observed growth in CPU load and preventing future shortages.
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ISC2 Certified Cloud Security Professional (CCSP)
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