ISC2 Certified Cloud Security Professional (CCSP) Practice Question
During a monthly vulnerability scan, your cloud operations team discovers a critical hypervisor exploit being actively weaponized. According to the organization's ITIL-aligned change management process, the patch must be installed across all production hosts within the next 12 hours. Which change type and approving authority should be invoked to ensure the update is implemented quickly while still maintaining proper governance?
Create an emergency change and seek approval from the Emergency Change Advisory Board (ECAB) before execution.
Treat the update as a normal change and wait for the next scheduled Change Advisory Board (CAB) meeting for approval.
Execute the patch as a pre-authorized standard change and record the details afterward.
Implement the fix as an urgent service request authorized solely by the on-call systems administrator.
ITIL distinguishes among standard, normal, and emergency changes. Standard changes are low-risk, well-tested, and therefore pre-authorized; they are inappropriate for unplanned security patches. Normal changes follow the regular Change Advisory Board (CAB) schedule, which would delay a fix that must occur within hours. An urgent service request approved by a single administrator lacks the segregation of duties and formal authorization required under ITIL change control. Emergency changes, however, are designed for situations that threaten business operations or security and must be completed rapidly. They are authorized by an Emergency Change Advisory Board (ECAB) or another predefined emergency authority, providing both speed and documented governance. Therefore, raising an emergency change and obtaining ECAB approval is the correct approach.
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What is a hypervisor exploit?
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What is an Emergency Change Advisory Board (ECAB)?
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What is ITIL and why is it important for change management?
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What is the role of the Emergency Change Advisory Board (ECAB)?
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How do emergency changes differ from other change types in ITIL?
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ISC2 Certified Cloud Security Professional (CCSP)
Cloud Security Operations
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