Crucial Exams

ISC2 Certified Cloud Security Professional (CCSP) Practice Question

A cloud service provider has experienced four separate incidents of elevated storage latency on the same hyper-converged cluster during the past month. Each incident was resolved by rebooting a faulty storage controller, but users suffered performance degradation every time. As the newly assigned problem manager, which action should you take FIRST according to ITIL-aligned problem management practices to reduce the likelihood of future outages?

  • Assign additional on-call engineers to ensure faster incident response during future latency events.

  • Open a problem record, conduct root-cause analysis, and create a known error record with a proposed permanent fix.

  • Close the existing incident tickets because service levels were restored within agreed time frames.

  • Update the operations runbook to reboot the storage controller automatically when latency exceeds a threshold.

ISC2 Certified Cloud Security Professional (CCSP)
Cloud Security Operations
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