ISC2 Certified Cloud Security Professional (CCSP) Practice Question

In ITIL, capacity management is divided into three complementary sub-processes. Business capacity management links present and future business requirements-such as a marketing initiative that will increase user demand-to the IT resources that must be in place to meet those needs. By analysing historical workload trends, modeling future growth, and translating the business forecast into an infrastructure expansion plan and budget, the engineer is squarely engaged in business capacity management.

Service capacity management concentrates on ensuring the performance of existing live services based on current workloads, without necessarily incorporating long-term business forecasts. Component capacity management targets the performance and utilisation of individual infrastructure elements but does not address higher-level business demand. Availability management focuses on keeping services accessible, not on forecasting capacity. Therefore, only business capacity management matches the described activity.