Service-Level Agreements typically outline measurable service commitments such as availability or uptime (for example, 99.9% monthly uptime). These figures let customers quantify how often the service should be reachable and trigger remedies if the provider fails to meet the target. Encryption algorithms, license pricing, and the exact physical location of every server are usually addressed in other documents-such as security policies, pricing schedules, or data residency statements-not in the core SLA metric section.
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