When working with Google Cloud Customer Care, you open a technical support case. Which action marks the transition from the Proposed Solution state to the Resolved state in the standard support case lifecycle?
Google Cloud's billing team issues a credit related to the incident.
A Technical Solutions Engineer internally validates that the root cause has been fixed.
The case is automatically closed after a predefined time period elapses.
You acknowledge that the provided solution has successfully resolved your issue.
In the Google Cloud Customer Care process, the Proposed Solution stage means Support has supplied a fix and is waiting for the customer to try it. The case moves to the Resolved state only after the customer confirms that the solution solved the problem. Internal confirmation by Google, automatic time-outs, or billing adjustments do not, by themselves, move the case to Resolved.
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What is the standard support case lifecycle in Google Cloud?
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Who is the Technical Solutions Engineer in the Google Cloud Customer Care process?
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What happens during the Proposed Solution stage of a Google Cloud support case?
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What is the standard support case lifecycle with Google Cloud Customer Care?
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Who is a Technical Solutions Engineer and what do they do in this process?
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What happens if the customer doesn't acknowledge the solution provided in a case?
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