CompTIA Tech+ FC0-U71 Practice Question
As an IT support specialist, you have been presented with a scenario where two issues have arisen simultaneously: one where a group of users cannot print to any printers on the network, and another where a single user complains that her computer is running extremely slowly. How should you prioritize and approach these problems?
Ask the user with the slow computer to print something to determine if the printing issue is related to the slow performance.
Focus on the slow computer first because it could be causing the network printing issue.
Instruct all users to restart their computers and printers in an attempt to resolve both issues simultaneously.
Investigate the network printing issue first because it affects multiple users, then address the single user's slow computer.