A user reports that their computer is not connecting to the internet. You have already verified that the network cable is connected and the network adapter is functioning properly. What should be your next step in troubleshooting this issue?
Upgrade the network card drivers without checking current configuration settings.
Immediately format the computer and reinstall the operating system.
Replace the network cable again even though it was already determined to be functioning.
The correct answer is to check the computer's IP configuration. This step is vital as it could reveal if the computer has a valid IP address, subnet mask, gateway, and DNS settings necessary for connecting to the internet. An incorrect IP configuration is a common cause of connectivity issues. The other options are less likely to be the immediate next steps given that the physical network connection (network cable) and network adapter functionality have already been verified.
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What is IP configuration and why is it important?
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What tools can I use to check a computer's IP configuration?
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What are some common IP configuration issues that can cause connectivity problems?