A user reports that a shared network printer, which was working yesterday, is no longer accessible. After identifying the problem, the technician's next step is to establish a theory of probable cause. Which of the following actions best represents this step?
Implement a solution by reinstalling the printer on the user's computer.
Establish a plan of action to replace the printer with a newer model.
Ask the user and check system logs for any recent changes, such as software updates or network modifications.
Verify full system functionality by sending a test print from another computer.
According to the CompTIA troubleshooting methodology, after identifying a problem, the next step is to establish a theory of probable cause. A key technique for this step is to determine what has recently changed in the environment. Asking the user and checking logs for updates or modifications is a direct action to gather information to form a theory. The other options represent later stages of the troubleshooting process, such as implementing a solution, verifying functionality, or establishing a plan of action.
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