A user reports that a shared network printer, which was working yesterday, is no longer accessible. After identifying the problem, the technician's next step is to establish a theory of probable cause. Which of the following actions best represents this step?
Ask the user and check system logs for any recent changes, such as software updates or network modifications.
Verify full system functionality by sending a test print from another computer.
Implement a solution by reinstalling the printer on the user's computer.
Establish a plan of action to replace the printer with a newer model.
According to the CompTIA troubleshooting methodology, after identifying a problem, the next step is to establish a theory of probable cause. A key technique for this step is to determine what has recently changed in the environment. Asking the user and checking logs for updates or modifications is a direct action to gather information to form a theory. The other options represent later stages of the troubleshooting process, such as implementing a solution, verifying functionality, or establishing a plan of action.
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