A user reports that a previously functioning printer is no longer working. You've confirmed that the printer is turned on and properly connected to the network. Which of the following should be your NEXT step according to the troubleshooting methodology?
Check if there has been a recent update to the printer drivers.
Reboot the user's computer, as it may solve most problems.
Replace the printer with a new model, as it may be outdated.
Advise the user to avoid printing until the issue is resolved.
Checking if there has been a recent update to the printer drivers makes sense as a next step in this context, considering all previous conditions remained unchanged. A driver update could alter the way the computer communicates with the printer, potentially causing the printer to stop working as expected. The other options do not address the direct link between a change and the printer issue.
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What are printer drivers, and why do they matter?
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How can I check for recent updates to printer drivers?
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What troubleshooting steps should I take if driver updates don't solve the issue?