A technician is troubleshooting a computer that is running slower than usual. After identifying the problem and interviewing the user, the technician forms a theory that too many applications are launching at startup. According to the CompTIA troubleshooting methodology, what is the technician's IMMEDIATE next step?
Test the theory to determine the cause.
Verify full system functionality.
Document the findings and outcomes.
Establish a plan of action to resolve the problem.
The CompTIA troubleshooting methodology follows a specific sequence of steps. After identifying the problem and establishing a theory of probable cause, the immediate next step is to test that theory. In this case, the technician would check the startup applications to confirm if they are the cause of the slowness. Establishing a plan of action, verifying system functionality, and documenting findings are all subsequent steps in the process.
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