Using online forms or surveys is an efficient way to collect user feedback. This method enables the company to gather structured data directly from users, making it easier to analyze responses. Other options such as relying solely on social media comments may not provide the depth of feedback needed, while reviewing customer service interactions might not capture the full range of user experiences.
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Why are online forms or surveys better suited for collecting user feedback than social media monitoring?
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What are the advantages of structured data in feedback collection?
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How can companies ensure the effectiveness of their online surveys?