You are an IT support technician and users report that the office printer is not printing documents. You gather initial information and suspect the issue might be due to a network connectivity problem. What should be your next step to test this theory?
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Reinstall the printer drivers on all connected computers
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Restart the printer to refresh its network settings
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Replace the network cable connected to the printer
The correct step to test the theory about the printer's network connectivity issue is to check if the printer can communicate with other devices on the network. This can be done by performing a ping test from a computer to the printer's IP address. If the ping is successful, it indicates that the printer is connected to the network, and the problem lies elsewhere. Other options, such as reinstalling drivers or replacing cables come into play only after you have isolated network connectivity as the issue.
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What is a ping test and how is it performed?
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What does it mean if a ping test is successful?
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What are common causes of network connectivity issues with printers?