You are an IT support technician and users report that the office printer is not printing documents. You gather initial information and suspect the issue might be due to a network connectivity problem. What should be your next step to test this theory?
Replace the network cable connected to the printer
Perform a ping test to the printer's IP address
Reinstall the printer drivers on all connected computers
Restart the printer to refresh its network settings
The correct step to test the theory about the printer's network connectivity issue is to check if the printer can communicate with other devices on the network. This can be done by performing a ping test from a computer to the printer's IP address. If the ping is successful, it indicates that the printer is connected to the network, and the problem lies elsewhere. Other options, such as reinstalling drivers or replacing cables come into play only after you have isolated network connectivity as the issue.
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What does a ping test do in network troubleshooting?
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What happens if the ping to the printer fails?
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CompTIA ITF+ FC0-U61 (V5)
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