Crucial Exams

CompTIA ITF+ FC0-U61 (V5) Practice Question

You are an IT support specialist confronted with two issues simultaneously: several users cannot print anywhere on the network, while one user reports that her computer is extremely slow. According to troubleshooting best practice, how should you prioritize and address these problems?

  • Focus on the slow computer first because it could be causing the network printing issue.

  • Instruct all users to restart their computers and printers in an attempt to resolve both issues simultaneously.

  • Investigate the network printing issue first because it affects multiple users, then address the single user's slow computer.

  • Ask the user with the slow computer to print something to determine if the printing issue is related to the slow performance.

CompTIA ITF+ FC0-U61 (V5)
IT Concepts and Terminology
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