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Free CompTIA ITF+ FC0-U61 Practice Question

As an IT support specialist, you have been presented with a scenario where two issues have arisen simultaneously: one where a group of users cannot print to any printers on the network, and another where a single user complains that her computer is running extremely slowly. How should you prioritize and approach these problems?

  • Instruct all users to restart their computers and printers in an attempt to resolve both issues simultaneously.

  • Ask the user with the slow computer to print something to determine if the printing issue is related to the slow performance.

  • Focus on the slow computer first because it could be causing the network printing issue.

  • Investigate the network printing issue first because it affects multiple users, then address the single user's slow computer.

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This question is for objective:
IT Concepts and Terminology
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