An employee has connected their new desktop printer through a standard wired interface, but their computer doesn't seem to recognize it. The printer does not respond to print commands. What is the best next step to troubleshoot this problem?
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Obtain a higher quality cable to ensure better connectivity between the printer and the computer.
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Download and install the printer's software from the manufacturer's support site or use the provided installation media.
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Switch to using a wireless connection instead of a wired one for the printer.
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Turn off the firewall on the computer to check if it is blocking the printer from being recognized.
When a printer is not recognized by a computer, it usually means that the necessary software, known as the driver, needs to be installed. The driver allows the operating system to communicate with the printer. Obtaining and installing the correct driver from the manufacturer's support site or using the installation media provided with the printer usually resolves this issue. Simply changing connection methods or restarting devices may not solve the problem if the driver is not present or outdated.
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What is a printer driver and why is it necessary?
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