Crucial Exams

CompTIA ITF+ FC0-U61 (V5) Practice Question

After fixing an internal CRM outage caused by a misconfigured newly installed network device, a technician has verified that all users can connect again. According to the CompTIA troubleshooting methodology, what is the most appropriate next step for documenting the incident?

  • Noting down the issue and resolution on a post-it note and sticking it on the side of the monitor for future reference.

  • Sending an informal email to the IT team describing the problem and how it was resolved, without further recommendations.

  • Create a detailed report including the problem description, steps taken to resolve the issue, the root cause, and any recommendations for preventing future occurrences.

  • Verbally communicating the resolution to the immediate supervisor and considering the matter closed without any written record.

CompTIA ITF+ FC0-U61 (V5)
IT Concepts and Terminology
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