A user reports that their desktop computer won't turn on. They mention that pressing the power button does nothing and there are no lights or sounds coming from the machine. As an IT technician, what is the FIRST step you should take to identify the problem?
Check if the computer is plugged in and the power outlet is functioning.
Replace the computer's power supply unit immediately.
Reinstall the operating system to rule out software issues.
Open the computer case and reseat all internal components.
The correct answer is to check if the computer is plugged in and the power outlet is functioning. This is because checking the power supply is a basic and often overlooked step that can cause a computer to not turn on. Ensuring that the machine is receiving power is a simple and quick check that can instantly rule out a range of potential issues.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What other basic checks can you perform if a computer won’t turn on?
Open an interactive chat with Bash
What does a power supply unit (PSU) do in a computer?
Open an interactive chat with Bash
Why should reinstalling the operating system not be the first step in this scenario?
Open an interactive chat with Bash
CompTIA ITF+ FC0-U61 (V5)
IT Concepts and Terminology
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .