An analyst is attempting to connect a desktop BI tool to a new cloud data warehouse using an ODBC driver. The connection dialog accepts the credentials, but the application only shows a generic "Data source error" popup with no additional details. Before escalating the ticket to the data-warehouse team, which action is the MOST appropriate first step for gathering diagnostic information that will help identify the root cause?
Increase the driver's command-timeout value from 30 to 300 seconds and attempt the connection again.
Switch the authentication method from single sign-on (SSO) to hard-coded username and password to rule out token issues.
Disable TLS encryption temporarily so that packets can be inspected for protocol errors with a network sniffer.
Enable connection-level tracing in the ODBC driver settings, reproduce the failure, and review the generated log file.
Enabling connection-level tracing in the ODBC driver forces the software to write a detailed log of every call, return code and error message generated during the handshake. Reviewing that log usually reveals authentication failures, driver-level misconfigurations or network issues without changing other variables. Simply lengthening the timeout does not capture new information; switching authentication methods alters the test conditions and may hide the original failure; disabling TLS just to sniff packets both weakens security and still may not surface driver-specific errors. Therefore, enabling driver tracing is the most effective and lowest-risk first troubleshooting step.
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