A junior analyst is publishing a Power BI dataset that pulls data from a PostgreSQL database. During the scheduled refresh in the Power BI Service the dataset fails with the message "The remote certificate is invalid according to the validation procedure." Database administrators confirm the PostgreSQL server's SSL certificate is trusted and no recent changes have been made. Internal documentation offers no guidance and the analyst must restore the dashboard before an executive review that starts in two hours. Which action is the MOST appropriate first step to accelerate troubleshooting of this issue?
Disable encryption in the connection settings and attempt the refresh without SSL.
Request that the database team regenerate the server's root certificate and restart PostgreSQL.
Reinstall Power BI Desktop and republish the dataset from a fresh installation.
Search the Microsoft Power BI community forum and knowledge base for posts that describe the same certificate error and recommended fixes.
When time is limited, the quickest way to see whether others have already solved the same vendor-specific error is to search the Microsoft Power BI community forums and knowledge base. These resources often contain accepted solutions and work-arounds-for example, guidance on importing the PostgreSQL certificate into the Windows certificate store-so the analyst can test a proven fix immediately. Disabling encryption may allow the refresh but violates security policy and could expose sensitive data; reinstalling Power BI Desktop rarely affects a server-side certificate error; and asking the DBA team to regenerate the server's root certificate is disruptive, time-consuming and unlikely to help when the certificate is already valid. Therefore, consulting the vendor's community site is the most efficient and appropriate first troubleshooting step.
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