A data analyst has been asked to determine why customer support costs have risen over the past two quarters. Before pulling data from the CRM and finance systems, the analyst meets with stakeholders to refine the original request. In the context of the CompTIA-recommended analysis process, what does refining the business question typically involve?
It restricts all data sources to remain from one geographic region.
It shifts the entire approach to require new software for every aspect of analysis.
It confirms the inquiry is addressable with available data and helps uncover missing information.
It stops all work until data is processed into a universal structure.
Refining the question means clarifying the business objective, aligning terminology among stakeholders, and verifying that the required data exists or documenting clear gaps. This quick, iterative conversation keeps an analysis focused and feasible. It does not require freezing all work for major data restructuring, imposing arbitrary regional limits, or mandating a wholesale tool change-those are separate governance, sourcing, and engineering concerns, not the purpose of question refinement.
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