A cloud client's contract stipulates a guaranteed minimum operational service performance, which recent audits show has been undershot. The reported availability over the last month is 0.1% below the contracted threshold. Which of the following steps should be prioritized to align service delivery with the contractual obligation?
Enhance the regularity of system performance reports to identify potential downtime more rapidly.
Increment backup frequency to mitigate potential data loss from service interruptions.
Initiate an investigation to identify and remediate the cause of the reduced service availability.
Review the contractual agreement to confirm the exact figures for required service performance.
Prioritizing a thorough investigation to determine the cause of the sub-threshold service performance is essential. Implementing corrective measures based on the findings ensures that the reason for the diminished availability is addressed, which should bring performance back to contracted levels or better. This proactive approach is the most direct method for resolving service delivery issues. The other options, while potentially useful in certain contexts, do not directly address the issue of improving service performance to meet the guaranteed operational performance outlined in the contract.
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