Which of the following is the BEST reason for reviewing the Service-Level Agreement (SLA) when a critical vulnerability is discovered that must be remediated immediately?
To ensure that the remediation efforts comply with the agreed-upon response and resolution times.
To identify the responsible team within the organization for remediation actions.
To determine the financial impact associated with the vulnerability.
To update stakeholders about the remediation process.
Reviewing the Service-Level Agreement (SLA) helps in understanding the predefined expectations regarding the response and resolution times for critical vulnerabilities. Compliance with these terms ensures transparent communication, fulfillment of contractual obligations, and avoids potential penalties or service interruptions. The other options, while relevant, do not fully encompass the binding nature and potential legal implications of an SLA.
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What is a Service-Level Agreement (SLA)?
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Why are SLAs critical when addressing vulnerabilities?
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What happens if SLA terms are not met during remediation?