What is the primary consideration for escalating an incident?
Number of user reports
Detailed incident documentation
Potential impact on the organization
Frequency of similar incidents in the past week
The primary consideration for escalating an incident is its potential impact on the organization. This entails assessing the severity, scope, and possible consequences of the incident. High-impact incidents require swift escalation to ensure appropriate stakeholders can address them quickly. User reports and incident documentation are important but not the initial trigger for escalation.
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