"Defining the expected service level, including responsiveness and resolution times, between the cybersecurity team and the organization" is correct because an SLA establishes clear expectations on how quickly vulnerabilities should be identified, prioritized, and resolved, ensuring timely management and accountability. SLAs are crucial for aligning cybersecurity efforts with business requirements, minimizing risk, and ensuring compliance.
The other options are incorrect because:
Tracking hardware and software inventory is typically part of asset management, not directly related to SLAs.
Providing a detailed report of vulnerabilities is an activity within vulnerability management, but the SLA focuses on timelines and service expectations, not reporting.
Directly reducing response and resolution times is an outcome influenced by the SLA, but the SLA itself does not "directly" reduce times; it sets expectations for them.
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