During the preparation phase of the incident management life cycle, you are writing your organization's incident response documentation. To help different responders handle malware infections, phishing emails, or insider data theft in a uniform manner, which element should you incorporate so that each scenario can be addressed through a set of predefined, step-by-step procedures?
Incident response playbooks are scenario-specific guides that provide standardized, step-by-step procedures for each type of security incident. Including playbooks ensures every responder follows the same actions, improving consistency, reducing human error, and accelerating containment and recovery. An intrusion detection system or forensic toolkit are useful technologies, but they do not prescribe the process. A post-incident lessons-learned template helps after an incident, not during active response.
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