During an incident response, which of the following is the BEST approach to communicating with the media to ensure accurate public information without compromising the investigation?
Delegate all external communications to the legal department without preparing a unified message
Allow all IT staff to freely discuss the situation details with media outlets
Prepare a press release with an incident summary and steps taken, while withholding sensitive information
Wait until the incident is fully resolved before making any public statements to ensure complete, detailed information
The answer 'Prepare a press release with an incident summary and steps taken, while withholding sensitive information' is correct because it provides the necessary information to the public while ensuring that details of the investigation are not disclosed, which could impede the incident response effort. Other options may either disclose too much information, not provide enough guidance to the public, or involve individuals who may not have the requisite information to communicate.
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Why is it important to prepare a press release during an incident response?
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What types of sensitive information should be withheld in a press release?
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Who should be involved in drafting the press release for incident communications?