CompTIA CySA+ CS0-003 Practice Question

The primary purpose of communication with customers during an incident response is to inform them about the situation without causing unnecessary panic or confusion. This involves providing clear, accurate, and actionable information. It is essential to maintain transparency and trust with customers, while also ensuring that the communication does not compromise any legal or investigative processes. Generic updates would be too vague to be actionable, over-technical explanations may confuse the customer, and providing only assurance without information can erode trust.