An e-commerce company has just contained a data breach that exposed customer payment data. Under industry regulations, the company must file a formal breach notification with its primary regulator within 72 hours. Which internal department should lead the coordination of this mandatory communication with the regulatory authority?
The legal or compliance function is responsible for ensuring that breach notifications meet statutory content, timing, and evidentiary requirements. Counsel prepares the wording, manages privileged information, and interfaces directly with regulators to limit liability. Public relations manages media messaging, IT supplies technical details, and HR handles personnel issues, but none of these groups owns regulatory disclosure.
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