CompTIA CySA+ CS0-003 Practice Question

Providing a clear, concise, and honest statement that includes what occurred, the potential impact, what has been done to resolve the issue, and what customers should do is the best approach for communicating with customers after an incident. This ensures transparency and helps maintain customer trust. While providing minimal information may comply with legal obligations, it does not foster trust or provide customers with necessary actions. Releasing detailed technical information may cause confusion among customers and does not focus on the customer impact or necessary actions. Delaying communication until all media inquiries are addressed may result in loss of customer trust, as timely communication is essential in such events.