After an incident that affected customer data, which of the following is the BEST approach for communicating the incident to the affected customers?
Delay communication to customers until after handling all media inquiries to provide a unified response.
Make a clear, concise, and honest statement including what happened, potential impacts, remedial actions taken, and steps customers should take.
Release a technical report of the incident including the specific vulnerabilities that were exploited.
Provide a detailed statement with minimal information but assure customers that their data is now secure.