After an incident that affected customer data, which of the following is the BEST approach for communicating the incident to the affected customers?
Provide a detailed statement with minimal information but assure customers that their data is now secure.
Release a technical report of the incident including the specific vulnerabilities that were exploited.
Delay communication to customers until after handling all media inquiries to provide a unified response.
Make a clear, concise, and honest statement including what happened, potential impacts, remedial actions taken, and steps customers should take.