Your organization has embarked on a mission-critical deployment that mandates constant availability of technical assistance and direct access to infrastructure guidance for planned events. Which tier of customer service should the organization subscribe to in order to satisfy these requirements?
The Enterprise Support tier is the appropriate choice because it is specifically recommended for mission-critical workloads. It provides 24Ă—7 access to Cloud Support Engineers, proactive guidance through a dedicated Technical Account Manager, and Infrastructure Event Management (via AWS Countdown) to prepare for planned events. Developer and Business tiers lack Technical Account Managers and Infrastructure Event Management, while Enterprise On-Ramp-although it offers some TAM access-targets business-critical (not mission-critical) workloads and includes only limited event-planning engagements.
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What is a Technical Account Manager (TAM) in the Enterprise Support tier?
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How does the Enterprise Support tier differ from the Business Support tier?
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What is infrastructure event management, and how is it useful in the Enterprise Support tier?
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