A global enterprise running mission-critical applications in the cloud requires immediate assistance when encountering issues. They need a support plan that ensures direct access to highly experienced engineers around the clock and an expedited response to high-severity cases. Which support package should they choose?
A basic support plan intended for development environments with business-hour access to support engineers
Consulting services for project-based assistance without an ongoing support subscription
A mid-tier support plan providing 24/7 support with standard response times
The most comprehensive support plan with a dedicated Technical Account Manager and guaranteed rapid response