A corporation is moving its mission-critical workloads to AWS. The company needs 24/7 access to senior cloud engineers, a designated technical account manager who will provide proactive guidance, and support engagements (for example, AWS Countdown) during major launches. Which AWS Support plan best meets these requirements by offering the highest level of personalized service?
The Enterprise Support Plan is AWS's top-tier offering. It provides 24/7 access to Cloud Support Engineers, a designated Technical Account Manager (TAM) who supplies ongoing, proactive guidance tailored to the customer's environment, and includes AWS Countdown (formerly Infrastructure Event Management) for large-scale events. Enterprise On-Ramp grants only a pooled TAM and one Countdown engagement per year, while the Business and Developer plans offer no dedicated TAM or included event support. Therefore, only the Enterprise Support Plan satisfies all stated requirements.
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